Last updated: March 15, 2026 · Effective: March 15, 2026

Privacy Policy

PawDoc ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use the PawDoc mobile application and website at pawdoc.site. Please read this policy carefully. By using PawDoc, you agree to the practices described herein.

1. Information We Collect

1.1 Information You Provide Directly

Email address — when you sign up for early access or create an account
Pet profiles — name, species, breed, age, weight, medical history notes
Symptom descriptions — text you enter when using the triage feature
Reminder data — appointment dates and health event records you create

1.2 Information Collected Automatically

Device information — device type, operating system, app version
Usage data — features used, session duration, in-app actions
Log data — IP address, browser type, pages visited, time and date of access
Crash reports — error logs to help us improve app stability

1.3 Information from Third Parties

Formspree — processes early access email submissions on our behalf
Affiliate partners — may share conversion or click data with us when you interact with affiliate links

2. How We Use Your Information

We use the information we collect to:

Operate, maintain, and improve the PawDoc application
Provide AI-powered pet health guidance and triage responses
Send you a launch notification if you joined the early access list (one email, no ongoing marketing without consent)
Send account-related notifications (app updates, critical health reminders you configure)
Analyze usage patterns to improve features and user experience
Detect and prevent fraud, abuse, or security incidents
Comply with legal obligations
Process affiliate transactions and track referrals

We do not sell your personal data to third parties. We do not use your pet health data for advertising profiling.

3. Legal Basis for Processing (GDPR)

If you are located in the European Economic Area (EEA) or United Kingdom, our legal bases for processing your personal data are:

Consent — for marketing communications and early access emails
Contractual necessity — to provide you the PawDoc service
Legitimate interests — for security monitoring, fraud prevention, and product improvement
Legal obligation — to comply with applicable laws

4. Affiliate Disclosure

PawDoc uses affiliate partnerships to support the free service. When you click on a recommended product, service, or telehealth provider through PawDoc, we may earn a commission at no additional cost to you. We only recommend services we believe are relevant to your pet's health. Affiliate relationships do not influence the AI guidance you receive.

Affiliate partners may include: veterinary telehealth platforms, pet health product retailers, pet insurance providers, and pet nutrition brands.

5. Data Sharing and Disclosure

We do not sell your personal information. We may share your information with:

Service providers — Supabase (database and authentication), Vercel (hosting), Formspree (email form processing), AI model providers for triage processing
Affiliate networks — anonymized click/conversion data only, no personally identifiable information
Legal requirements — if required by law, court order, or to protect rights and safety
Business transfers — in connection with a merger, acquisition, or sale of assets (users will be notified)

All service providers are contractually required to process your data only for the purposes we specify and to maintain appropriate security standards.

6. Data Retention

Early access emails — retained until launch notification is sent, then deleted within 90 days unless you create an account
Account data — retained for the life of your account plus 30 days after deletion
Triage session data — retained for 12 months to support follow-up guidance, then anonymized
Log data — retained for 90 days

7. Your Rights

7.1 GDPR Rights (EEA / UK Users)

Right of access — request a copy of the personal data we hold about you
Right to rectification — request correction of inaccurate data
Right to erasure — request deletion of your data ("right to be forgotten")
Right to restrict processing — request we limit how we use your data
Right to data portability — receive your data in a portable format
Right to object — object to processing based on legitimate interests
Right to withdraw consent — withdraw consent at any time for consent-based processing

7.2 CCPA Rights (California Residents)

Right to know — what personal information is collected, used, or disclosed
Right to delete — request deletion of your personal information
Right to opt-out — opt out of the sale of personal information (we do not sell data)
Right to non-discrimination — we will not discriminate for exercising your rights

To exercise any of these rights, email us at hellopawdoc@hotmail.com with the subject line "Privacy Request." We will respond within 30 days.

8. Cookies and Tracking

Our website (pawdoc.site) uses minimal cookies necessary for site functionality. We do not currently use advertising or tracking cookies. If this changes, we will update this policy and request consent where required.

The PawDoc mobile app does not use cookies. We use anonymized analytics to understand feature usage.

9. Children's Privacy

PawDoc is not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe a child under 13 has provided us with personal information, please contact us immediately at hellopawdoc@hotmail.com and we will delete it.

10. International Data Transfers

PawDoc is operated from the United States. If you are located outside the US, your information may be transferred to and processed in the US or other countries. For EEA users, such transfers are made under Standard Contractual Clauses or equivalent safeguards as required by GDPR.

11. Security

We implement industry-standard security measures including encryption in transit (TLS), encryption at rest, access controls, and regular security reviews. However, no method of transmission over the internet is 100% secure. We encourage you to use a strong, unique password and to notify us immediately if you suspect unauthorized access to your account.

12. Third-Party Links

PawDoc may contain links to third-party websites, affiliate partners, or veterinary services. This Privacy Policy does not apply to those third-party sites. We encourage you to review their privacy policies before providing any personal information.

13. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify registered users of material changes via email or in-app notification. The "Last updated" date at the top of this page indicates when the policy was last revised. Continued use of PawDoc after changes are posted constitutes acceptance of the updated policy.

14. Contact Us

For questions, requests, or concerns about this Privacy Policy, contact us at:

Email: hellopawdoc@hotmail.com
Website: pawdoc.site

We aim to respond to all privacy-related inquiries within 30 days.